#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
どういった内容ですか?
どうしましたか?以下から選んでください
どうしましたか?以下から選んでください
同一内容の報告がないか、ご確認ください
もしそうなら、このレポートに投票してください。投票の多いレポートから調査されます!
| # | Status | Votes | Game | Type | Title | Last update |
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詳細
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• もしあれば、画面に表示されたエラーメッセージをコピー&ペーストしてください
Unknown email address when trying to recover the password for my account.
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• 何をしたいか、何をしたか、何が起きたかを説明してください
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • あなたのブラウザは何ですか?
Google Chrome v97
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• あなたの言語の代わりに、表示されている英語の文章をコピー&ペーストしてください。 もしこのバグのスクリーンショットがあれば(素晴らしい!)、Imgur.com等を使ってアップロードし、リンクをコピー&ペーストしてください。
Unknown email address when trying to recover the password for my account.
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• このテキストは翻訳ページで翻訳可能になっていますか?もしそうならば、24時間以上前に翻訳されていますか?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • あなたのブラウザは何ですか?
Google Chrome v97
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• 何を意味するのか、簡単に理解できるようにあなたの提案を正確かつ簡潔に説明してください。
Unknown email address when trying to recover the password for my account.
• あなたのブラウザは何ですか?
Google Chrome v97
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• ブロックされたときの表示は何でしたか(空のスクリーン?一部のみのゲームインターフェイス?エラーメッセージ?)
Unknown email address when trying to recover the password for my account.
• あなたのブラウザは何ですか?
Google Chrome v97
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• BGAで正しく実装されていないルールはどの部分ですか?
Unknown email address when trying to recover the password for my account.
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• ルールの間違いはゲームのリプレイで確認できますか?そうであれば、行動番号は何番ですか?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • あなたのブラウザは何ですか?
Google Chrome v97
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• やりたかったゲームアクションは何ですか?
Unknown email address when trying to recover the password for my account.
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• このゲームアクションを引き起こす為に何を試みましたか?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• これを行おうとしたときに何が起こりましたか?(エラーメッセージ、ステータスバーメッセージ、他)
• あなたのブラウザは何ですか?
Google Chrome v97
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• どの段階でこの問題が起こりましたか?(画面の指示はどうなっていましたか)
Unknown email address when trying to recover the password for my account.
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• ゲームアクションを行おうとしたとき、何が起こりましたか?(エラーメッセージ、ステータスバーメッセージ、他)
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • あなたのブラウザは何ですか?
Google Chrome v97
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• 表示の問題を説明してください もしこのバグのスクリーンショットがあれば(素晴らしい!)、Imgur.com等を使ってアップロードし、リンクをコピー&ペーストしてください。
Unknown email address when trying to recover the password for my account.
• あなたのブラウザは何ですか?
Google Chrome v97
-
• あなたの言語の代わりに、表示されている英語の文章をコピー&ペーストしてください。 もしこのバグのスクリーンショットがあれば(素晴らしい!)、Imgur.com等を使ってアップロードし、リンクをコピー&ペーストしてください。
Unknown email address when trying to recover the password for my account.
-
• このテキストは翻訳ページで翻訳可能になっていますか?もしそうならば、24時間以上前に翻訳されていますか?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • あなたのブラウザは何ですか?
Google Chrome v97
-
• 何を意味するのか、簡単に理解できるようにあなたの提案を正確かつ簡潔に説明してください。
Unknown email address when trying to recover the password for my account.
• あなたのブラウザは何ですか?
Google Chrome v97
報告履歴
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
報告に書き加える
- 他のテーブルID/行動ID
- F5キー(ページの再読込)で問題は解決されましたか?
- 問題は何回も起こりましたか?毎回 起こりますか?ランダムに起きますか?
- もしこのバグのスクリーンショットがあれば(素晴らしい!)、Imgur.com等を使ってアップロードし、リンクをコピー&ペーストしてください。
