it seems to be a problem that i was moderated and nobody answers my mails from july 2020 at contact+appeal@boardgamearena.com from zakusko@gmail.com

Penalty Grid Relapse Period

In the Penalty Grid section of the article it states "if the player has already been moderated for insults or aggressive attitude in chat in the last 2 years, the moderators can apply a penalty from the next line." However, moderation notifications to reported users state "if you are not moderated again during the next 6 months, this moderation will be totally removed." Is there a reason for this inconsistency?